Online Shopping Guide

 

    Purchase jewelry at my Jewelry e-shop, let youfeel secured and relieved. 

    All our products are in marked pricewith quality assurance, each item is accompanied by a beautiful gift box packaging, 
    and online shopping can be safely delivery to thedesignated countries around the world, 
    no matter where you are, at anytime, anywhere to sendsurprise to you and your friends and family.



    Ordering Process


    1. First pick your favourite items in the online store 

    2. Add the product to the shopping cart 

    Press proceed to checkout

    4. Select shipping and payment method 

    5. Press place order 

    6. Fill in customer and delivery information 

    7. Press verification of order 

    8. To settle the payment 

    9. Completion of the ordering process



    Packaging and Delivery

    Enjoy global free shipping when ordersin an online store that reach or HK$2500 or above. (Free Hong Kong localdelivery applied to orders over $1200 or above) Each item will be placed ina beautiful jewelry box, and then packed and transported in a protectivebox to ensure that the product you have purchased is safe and beautiful toreach your destination.


    To ensure that your goods arrive safely tothe destination, we do not accept orders for delivery to P.O. boxes and hotelsat this moment. Customers are responsible for any tax charges to be sent to thelocal area.


    Duties and Taxes


    Product price shown on website is exclusive of any and all applicable Taxes andDuties. Customer should be responsible for all import duties, customs andlocal sales taxes levied by country/region that you are shipping to. Thecourier will contact you locally with details of any import duty or additionalhandling charges to pay.

     

    For further details, pleasecontact your local customs office.



    Repair and Maintenance

     

    We are happy to provide you the diamondproducts repair and maintenance services,as long as the customer bring with the sales invoice andthe products to visit any of our shops, our shop representatives will be happyto serve you (Please show sales Invoice and products)

     

    Overseas customers can contact our customer service at852-23674004

    or email to myjewelry@myjeewelry.com.hk and mail the products back to ourcompany (postage and related duties are the responsibility of thecustomer).  

      

    Return and Refund


    Please contact us within 7 days for anyreturn request. If we have agreed you are entitled to an exchange orcancellation of orders. We will contact you to make the arrangements.  The item must be found intact with originalpurchase condition with no damage in anyway, and all original packaging andaccessories.

     

    To exchange a product, the product must beavailable to purchase on our eShop and its price must be higher or equal to theoriginal order amount. You will have to pay the difference in price if theprice of the selected product is higher. You may mail your return to us at yourown cost and risk including any shipping fee, taxes and duties.

     

    For Refund, shipping and handling fee isnon-refundable. Includes the order with free shipping discount, the originalshipping fee will be deducted from the refund amount. Once we receive thereturned products and determine that they satisfy return conditions, ourAccount Department will apply to the bank for refund.

     

    Please note, we are unable to refund yourorder if you do not follow the correct return instructions.  

     

    All engraved, Made-to-Order products andpromotion price / outlet products and labelled as "Non-refundable" /"Non-rechargeable" products cannot be returned or refunded.

     

    In case ofdisputes, My Jewelry Retail Ltd. reserves the rights of final decision.